| Region |
Shipping Service |
Time |
| UK |
Royal Mail 24 |
1-2 Working Days |
| UK |
Royal Mail 48 |
3-5 Working Days. Free for orders over £75. |
| Europe |
DHL Express |
1-2 Working Days |
| Europe |
DHL Economy |
2-4 Working Days |
| USA - Duties Paid |
DHL Express |
1-2 Working Days |
| Canada |
DHL Express |
1-2 Working Days |
| Australia & New Zealand |
DHL Express |
2-3 Working Days |
*UK orders placed before 1:30pm Monday to Friday are dispatched the same day. Any orders after this time will be dispatched the following working day. International orders processing times may vary. Please note, we are closed on weekends.
Royal Mail Deliveries: Please note that Royal Mail can automatically apply their Safe Place delivery option as part of their standard service. This means your parcel may be left in a designated safe place if you are not available at the time of delivery. If you do not wish for your parcel to be left in a safe place, you must opt out of this option directly with Royal Mail via their website or delivery preferences. We are not responsible for parcels left in a safe place in accordance with Royal Mail’s delivery confirmation.
Delivery Duties
Any customs or import duties are charged once your parcel reaches its destination country. These charges must be paid by you and we have no control over them. We put no indication of the contents on the outside of the parcel, however, if customs choose that your order is not permissible, the item(s) can be seized. Unfortunately in this case the cost of your order cannot be refunded.
Please note: Due to customs regulations, batteries cannot be included with international orders of our toners. However, a 9V battery is easy to find at any supermarket or online retailer.
Returns
If you’re not 100% happy with your purchase you can return it within 30 days of delivery. Whether it’s the wrong size, or you just want to return it, we will be happy to offer an alternative or a refund. We give 30 days (from date of receipt) to return an item.
If the item is faulty/damaged, you’ll receive a FULL refund. However, if the item is no longer suitable or you have changed your mind, a small postage charge of £3.95 will be deducted. Please ensure unwanted items are unopened, unused, and everything is in a re-saleable condition; if the probe has been used, the price of the probe will be deducted from your order. Please get in touch with our Customer Service Team if you have any questions.